Helen's Wool & Cotton Crafts

Privacy Notice 29th April 2019

Introduction

The General Data Protection Regulation (GDPR) requires Helen's Wool & Cotton Crafts referred to as ‘the Company’ to comply with principles for processing personal data, including protecting against unauthorised access of personal data. 

The personal data that you provide to the Company is processed and held by the Company either for reasons that fulfil the criteria of a legitimate business interest or because you have provided us explicit consent to do so.

We do not store any customer financial details and we do not pass on your data to any third party.

Any information we do ask you to provide will only be used in accordance with this privacy notice.

Our contact details 

Name: Helen's Wool & Cotton Crafts

Address: Warwick House, Station Road, Kenilworth, CV8 1JF

Phone Number: 01926 850857

E-mail: shop@helenswoolandcottoncrafts.co.uk

Website: www.helenswoolandcottoncrafts.co.uk

Data Protection Contact: Helen Wilkes

What type of information we hold

We currently collect and process the following information:

Personal identifiers, contacts and characteristics

• Name, Email address, Telephone number

How we get the information and why we have it

The personal information we collect is via our website newsletter subscription administered by Mailchimp.com, joining our contact list by completing the form available in the shop, or if you have requested and given confirmation in the form of an email or via social media. 

Data is provided to us directly by you for one of the following reasons:

• Newsletter sign up for updates, workshops, events and offers.

• Alterations service

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting us

(b) We have a legal obligation.

(c) We have a legitimate interest.

What we do with the information we have

We use the information that you have given us in order to keep you informed of our news, products, workshops, event, offers and services. 

How we store your information 

Your data is held securely by the Mailchimp.com service under the Data Protection Act. This data will be secure and only accessed by authorised persons. Your data will only be used for the Company communications and not passed on to any third party.

We will retain your personal information for as long as necessary to provide our services, and as necessary to comply with our legal obligations, resolve disputes and enforce our policies. 

We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion.

Your data protection rights - Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information. 

Your right to rectification - You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances. 

Your right to object to processing - You have the the right to object to the processing of your personal data in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us if you wish to make a request.